Frequently asked questions
Everything you might want to know. Still curious? Contact us.
How long does shipping take?
Orders ship within 2 business days. Standard delivery usually takes 3–5 business days after that. You'll receive a tracking number by email as soon as your package leaves us.
How much is shipping?
Flat-rate shipping is $6.99. Orders over $75 ship free — the discount applies automatically at checkout.
Do you ship internationally?
Currently we ship within the United States. International shipping is on our roadmap — join our newsletter to be the first to know.
What is your return policy?
You have 30 days from delivery to return unused items in their original packaging. See our Shipping & Returns page for full details.
What payment methods do you accept?
We accept all major credit and debit cards via Stripe, plus Apple Pay and Google Pay via Square. All payments are encrypted and processed on secure, PCI-compliant infrastructure — your card details never touch our servers.
Is my payment secure?
Yes. All card information is handled directly by Stripe and Square. We never see or store your full card number.
Are your items handmade?
Many of our pieces are hand-finished or small-batch. Every item is inspected by hand before it ships. Slight variations in color and texture are part of what makes each piece unique.
My package arrived damaged — what now?
We're sorry! Email us a photo of the item and packaging within 7 days of delivery and we'll send a replacement or issue a refund right away.
Can I change or cancel my order?
Yes, if your order hasn't shipped yet. Contact us as soon as possible and we'll do our best to update or cancel it.
How do I track my order?
Use our order lookup page with the email you ordered from. You'll see status updates for every order you've placed.
Do you offer gift wrapping?
Every order is wrapped with care in tissue and recyclable materials. If you'd like a handwritten note included, mention it in the order notes at checkout — free of charge.